If you have a PT sessions and the coach has been transferred to another center
Complete the rest of the classes with another coach of the participant's choice
Know your Rights
Understand what your membership with Fitness Time entitles you to.
In the event that a particular center is closed temporarily, permanently, maintenance
The subscriber is directed to the nearest center to complete the subscription (in the event that there is only one center in the region, for example, Jazan Center - temporarily closed or for maintenance, the subscriber will be compensated for the number of closing days - and in case it is closed permanently, he has the right to claim a refund according to the terms and conditions).
In case the subscriber wants to know the prices or the latest offers
The subscriber can always obtain additional information by visiting the center in addition to our multiple channels such as / call center, social media, website and other channels.
In the event that the subscriber wishes to obtain more information related to submitting a complaint, a suggestion, or following up on a request
The subscriber has the right to follow up (the request - the complaint - the suggestion) through the official escalation mechanism. He can also communicate with various channels such as - the center, social media, the application, call center and other channels, and the subscriber will be notified by SMS messages he receives when opening the request Escalation and upon closing the request.