Frequently Asked Questions
What is the minimum age to join Fitness Time?
Fitness Time welcomes subscribers from 16 years of age and over.
What are the subscription charges for Fitness Time gyms?
The price varies according to the duration and category of the subscription. It is recommended to contact the closest center, visit the website [enter link], or the Fitness Time application.
When is the membership activated after subscribing to Fitness Time?
The customer can choose the time to activate the subscription either by activating the subscription immediately (on the same day of purchase) or on the day following the date of purchasing the membership.
How can I upgrade the membership to a higher category or to another package?
You can upgrade your subscription by visiting the center. However, it is subject to terms and conditions.
How do I know the latest Fitness Time offers?
When offers are available, they are announced on our various channels, including our social media, website, and mobile app. You also can ask through our communication center or by visiting the sports centers.
How can I subscribe to Fitness Time?
The subscription can be made through the Fitness Time app or by visiting the website or the sports center.
What are the terms and conditions of subscribing to the Fitness Time gyms?
Copy from the contract.
Is there a daily subscription at Fitness Time?
The daily subscription is important for people who do not want to stop exercising under any circumstances, so we provide the daily subscription in the express category only.
Can I use all categories in Fitness Time?
The range of usage is determined by the subscription category [link to differences between categories].
Can I buy a Fitness Time subscription and pay through premium programs?
Exercise now and pay later through the Spotii Service [the Spotii link is added].
Is it possible to waive a membership subscription?
The waiver service at Fitness Time is subject to the terms and conditions.
Can I refund the amount of subscription at Fitness Time within the first 24 hours?
The value of the subscription amount at Fitness Time is not refundable after payment.
Can I cancel my membership at Fitness Time?
Yes, it is possible to cancel an active membership to activate another membership, according to the member's desire, without asking for a refund of the remaining amount.
Is there a free freezing service at Fitness Time?
Freezing service is subject to fees according to the subscription package.
Can I freeze my membership?
You can freeze your membership according to the terms and conditions on a 3 months package - 6 months - 12 months.
Am I required to pay for group exercise sessions?
Group classes are available within the subscription.
I require a carer/helper to attend the gym with me due to a medical condition - is this allowed?
There is a special discount for people with special needs.
Can I try the club before subscribing?
Yes, you can experience the club by submitting a request through the website [link].
Why would I purchase an early subscription before operating the center?
To get the special discount before the official opening.
Is it possible to take a tour of the center before joining?
Sure, a competent employee will give you a tour of the center and all the facilities.
Can I pay in cash or do I need to pay using a bank card?
Fees can be paid in cash or by ATM card, Visa, or MasterCard.
Does my membership include a swimming pool, sauna, steam, and jacuzzi?
Yes, the subscription includes all facilities in the center except for some services at the Plus category centers or facilities supervised by a personal trainer.
Can I share my fingerprint or personal bracelet with one of my friends?
There are clear provisions about the use of membership by the subscriber only. You cannot use the fingerprint or bracelet for another person to enter.
How can I cancel freezing my membership?
Freeze can be canceled through the Fitness Time app or by visiting the center.
I have made a subscription through the Fitness Time center. How can I sign in to the Fitness Time app?
The Fitness Time application is easy to use. You need to enter your registered mobile number and choose the closest center to your location.
How do I update my data after changing my mobile number?
You can update the data by visiting the center.
I'm pregnant. Can I exercise in Fitness Time centers?
It depends on the case of your pregnancy. You can consult our trainers.
Will Fitness Time save my fingerprint?
We do not save fingerprints in our system.
How do I download the Fitness Time app?
Through the following link [download link mode].
How do I get the bill for my online payment?
You will receive an SMS and an email once the procedure is successful.
While subscribing to the Fitness Time Center, I gave the employee the verifying code. Does that count as my consent to terms and conditions?
Yes, you will receive a copy of the terms and conditions as a text message. Please read it carefully, then you can give the employee the verification code. This is considered an agreement to the terms and conditions.
What is the easiest way to get more information about Fitness Time centers?
Fitness Time always welcomes communication from all the subscribers. Therefore, we provide several channels for inquiries and suggestions. You can reach us through various channels on social media. We also have a call center at 920003131, or you can visit us and talk to our staff during the opening hours.
I've contracted corona, can I stop my subscription?
Yes, your subscription will be suspended after sharing your report.
What are the working hours at Fitness Time?
Work hours differ in different centers [add business hours].
Where is the closest Fitness Time gym?
You can find the closest centre to you through the Fitness Time app.
Am I allowed to bring a guest to a Fitness Time centre?
We make campaigns that allow subscribers to bring a guest to the gym.
Can my children wait at the gym while I train?
There is no designated place to wait for the children of the subscribers.
Who should I talk to in case I encounter a problem with the gym machines?
The Fitness Time team is always there for you to receive advice and assistance.
Should I bring my own towel?
Yes, you can bring your own towel to all centers. In the Fitness and Plus category, towels are available for daily use.
How do I use the lockers?
Fitness time lockers are equipped with digital locks. In some centers, the subscriber must bring a lock or buy a lock from reception. The lockers are also emptied daily at the end of the official working hours. The gym is not responsible in case of any personal belongings getting lost or damaged due to theft or dislocation. (Except for the Plus category in case of renting a personal locker).
What happens if I lose something in the changing rooms?
Please tell the receptionist as soon as possible, so we can figure out if someone picked it up. Remember that your belongings are your responsibility at all times.
Which of Fitness Time Centers has swimming pools?
All of our centers have excellent swimming pools.
What do I do if I hear the sound of a fire alarm?
Do not worry. Our qualified team will guide you to a safe place. From time to time, we conduct safety drills and the team will inform you about them.
Is the staff member within the center eligible for emergencies and for first aid?
Yes, our staff are eligible for initial aid and to deal with emergency situations. They are trained periodically on security and safety procedures.
What are the peak hours at Fitness Time gyms?
It varies depending on the center, location, and working hours of the center.
How can I ensure that other members aren't too close to me? Is Fitness Time following coronavirus precautions and protocols?
Yes, we apply the required protocols by closing certain machines and providing sanitizers in the lounges. Plus, subscribers need to make appointments for using the gym and show Tawakalna app at entry.
What do I do if I feel unwell?
Go immediately to the nearest employee or coach and inform them about your condition.
In case I lose access fingerprint or bracelet, how can I get a new one?
It's okay. Inform the administrator and we will issue you a new fingerprint or bracelet in exchange for fees.
Is there car parking at the center?
Yes, parking is available.
Is a medical examination required before using the swimming pool?
No. You don't need any examination before using the pool.
Are there changing rooms and bathrooms in the center?
Yes, we have suitable changing rooms. Bathrooms are also available on each floor in the gym.
Do I have to book an appointment to come to the Fitness Time Centers ?
Yes, according to the Sports Ministry protocols, the subscriber must book an appointment through the app.
Can I cancel or change my appointments?
Yes, you can cancel and reschedule your appointments.
Do the Fitness Time centers provide water for drinking?
Yes, water dispensers are available on each floor in case the gym has several floors.
Is there a specific time for using the machines and equipment ?
Please do not use the equipment for too long, so you can allow other Fitness Time subscribers to use and reduce waiting time. We also hope you will not monopolize the equipment or weights for your personal use.
Can I take pictures inside the gym?
Yes, you can take pictures but don't capture pictures of customers without permission.
Can I bring my own equipment to the gym?
Fitness Time centres provide all necessary devices and equipment to reach your goals. The safety of subscribers is our priority, hence, you cannot bring any equipment inside the center.
Should I attend all personal training classes during the subscription period?
In case your subscription is expired and you still have remaining personal training classes, you can coordinate with the sports manager in the center to postpone the classes until you renew your subscription.
Should I use the freezing service during the subscription period?
Yes, the freezing service ends at the end of the subscription period.
In case the fitness center is closed temporarily, what should I do?
The center will guide you to the nearest Fitness Time centre.
After three months or more at Fitness Time, can I get a sports certificate?
Fitness Time centers do not offer any sports certificates or letters to certain parties.
How deep is the pool in Fitness Time centers?
The pool is Semi-Olympic, which is 25 meters in length, 12.5 meters in width, and 1.5 meters to 3 meters in depth.
Are there any centers open 24 hours?
Yes, we have some centers in certain areas operating 24 hours in Jeddah: Salama Pro Center & Azizia Express and in Madinah: Azizia Express.
What is the temperature accredited in the Fitness Time centers?
The approved temperature is 25 degrees.
What is the dress code allowed for training in Fitness Time centers?
To enjoy the exercise and for the best results, you should wear sports clothes and sports shoes. In water areas such as swimming pool, sauna, jacuzzi, and steam, you should wear shorts to swim without any type of tops.
Personal Training Programs FAQs
Can I train with someone from the same area?
You are not allowed to take exercises from unqualified trainers.
Are there any personal training programs?
Yes, we have our personal training services for amazing results in a short period.
I suffer from a health problem, what should I do?
The subscriber must inform the coach about any health issues and medical status.
How much is the subscription price with a personal trainer?
Training prices are fixed and specified by the management, and the main entrance to the specialized trainer must give him the appropriate number of lessons for him
Can I make a subscription with your personal trainer through the app?
Yes, you can.
Do I have to finish the personal training sessions at the set time?
Your commitment to personal training sessions will enable you to get the best results. If a class has been booked and has not been attended, it will be calculated as attended no matter what.
I have never attended a group class before, how will my first class with the coach be like?
Our classes are challenging but inclusive of all fitness levels! We aim to make working out FUN for everyone.
Can I take measurements of body fat without a Fitness Time subscription?
The fat measuring devices is only dedicated to the current subscribers and within clear conditions.
Where can I find the schedule for group classes?
The schedule is renewed weekly in the Fitness Time app.
Are the Fitness Time trainers working in the morning when the center is open or at night before closing the center?
Fitness time trainers are available from the opening of the center until the closing time. They are available to support you and provide everything you need.
What are the categories of Fitness Time?
Fitness Time - Fitness Time Pro - Fitness Time Plus - Fitness Time Ladies - Fitness Time Ladies Pro - Xpress - Xpress Ladies
What are the differences between Fitness Time categories?
Fitness time centers have outstanding quality in all categories and locations of the centers. Plus, subscribers of the higher categories can enter the lower categories and benefit from the mobility service. You can visit the link and see the features in each category. https://www.fitnesstime.com.sa...
I subscribed to the category Fitness, then went on a business trip to an area with only the Pro centres, What should I do?
In case your subscription includes a mobility service, you can access all centers.
What is FT90?
FT90 is a revolutionary, fully measurable introductory program, that gives members an accurate understanding of body composition, heart health, and the body’s ability to move effectively. All of which are key indicators of overall health
Who is it for?
FT90 has been scientifically designed to support members who are at the start of their fitness journey.
Who can deliver it?
Qualified Fitness professionals who have successfully completed the fitness time FT90 certification.
The coach certification is made up of two parts. Part 1: Complete FT90 E-Learning modules & Part 2: Attended practical workshop and pass assessment.
How does it work?
The program is made up of 3 appointments that take place across 12 weeks.
(90 days) Each appointment lasts between 45 - 60 minutes and will be made up of 3 assessments.
Firstly, the coach will understand more about the members body composition using the In Body analyzer, secondly, they will look at their current level of fitness using accurate heart rate technology (Myzone) and lastly, the coach will analyze the ability of the member to move effectively across 7 primal movement patterns.
Benchmark scores will be recorded from each of the 3 assessments and a unique program will be designed for the member to complete in line with their goals until they attend their second appointment at week 6.
In their second appointment the member will perform all 3 assessments again with the goal of seeing a significant improvement in their health and well-being, this will allow the coach to develop the program now the member is more capable, which will last until they have their final review and summary at week 12. By week 12 and the completion of FT90, the member would have created positive habits that form part of a healthy lifestyle change. These behaviour changes are what sets our members up for success to get the most out of their health and fitness journey!