1PT Sessions & Coach Transfer
If your assigned PT coach becomes unavailable, the rest of your sessions can be completed with another coach of your choice.
Know Your Rights
Understand what your membership with Fitness Time entitles you to.
Member Rights & Policies
The following commitments apply to every Fitness Time member.
2Center Closure or Maintenance
When a facility closes temporarily, permanently, or for maintenance, members are directed to the nearest location to continue their subscription. In single-location regions (e.g. Jazan), temporary closures result in compensation for closure days. Permanent closures allow refund claims per terms and conditions.
3Pricing & Offers Information
Members can obtain details about pricing and the latest promotions by visiting our centers or contacting us through the call center, social media, website, and other channels.
4Complaints & Requests
Members have the right to follow up on requests, complaints, and suggestions through the official escalation mechanism via centers, social media, the app, the call center, and other channels. Members receive SMS notifications when escalations are opened and closed.
Health Data Collection — FT Mobile App
We prioritize the privacy and security of our users and understand the importance of their health data.
1Why we ask for access
The FT Mobile app may request health-data access solely to improve user experience and offer fitness-related features. No health data is stored, and permissions can be revoked at any time.
2Step tracking
The app tracks daily steps with data processed locally on your device. We do not share this data with any third parties.
Consumer Protection Document
Download the official Consumer Protection document for full details of your rights and remedies.